Delivery Information

RayGray Snacks Ltd: Delivery Information

At RayGray Snacks Ltd we try to be as fair as possible with our Postage and Packaging to ensure you get our delicious snacks as safe as possible and in perfect condition.

We are doing everything we can to get your order out to you on time, but we have experienced delays from Royal Mail that are outside of our control, we will do everything we can to try and get these out to you.

We must stress all delivery times are now an estimate – if you need guaranteed delivery please call us to discuss.

 

Delivery Time Frames

We aim for all orders to be shipped out and delivered on a 2 – 7 day turnaround.  All orders placed will be posted Monday to Friday only.

We prefer to cook our product fresh every day to ensure you always get the best tasting, highest quality product.  This means we do not hold vast amounts of stock and your order can take up to 5 working days to complete.

Our team work Monday to Friday and any orders placed on a Friday will be processed on the following Monday.  If you are unsure about anything call the customer services team and they will be able to help you.

 

Postage Pricing

To serve you better we have applied a postage rate of £3.99 per item.  This applies to all items and mixed basket orders and allows you to shop in confidence.

Free Postage

All orders over £35.00 will qualify for free delivery.

Royal Mail Covid Statement: “In order to protect both our people and customers as much as possible, we are minimising contact between our people and customers. We will not be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Additionally, for all customers where we need to deliver any item that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.” For more information: https://www.royalmail.com/coronavirus

 

Your acceptance of these delivery terms

By using this Site, purchasing products you signify your acceptance of this delivery policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Delivery Information, the practices of this site, or your dealings with this site, please contact us at:

RayGray Snacks Ltd

Riverside House
Power Station Road
Rugeley
WS15 2YR

Telephone:    01889 583 025

email:    sales [@] raygraysnacks.co.uk

 

last updated 20 August 2021